Refund & replacement policy

We want you to buy with confidence. This policy explains exactly when you get a replacement, when you get a refund, and how to ask for one.

Quick summary

• Not delivered within 24 hours? Full refund, no questions.
• Product does not work as described? Free replacement first; refund if we cannot fix it.
• Report window: 48 hours from delivery for faults, or the warranty period stated on the product page.
• Refunds are sent in USDT (BEP20) to the wallet address you paid from, within 24 hours of approval.

1. Full refunds

You are entitled to a full refund if:

• We cannot deliver your order within the promised delivery window and you choose not to wait.
• The product is permanently out of stock after payment.
• We cancel your order for a reason other than a breach of these terms by you.

2. Replacements

If a product stops working, is invalid, or does not match its description, contact support with your order code and a short description (screenshots or error text help). We will:

• Investigate within 24 hours;
• Replace the product or restore access at no cost; and
• Refund you in full if a working replacement cannot be provided.

3. What is not covered

• Damage caused by changing account credentials, sharing access, or violating a provider's terms.
• Issues caused by your own server configuration, network, or incompatible hardware.
• Change of mind after delivery of a working digital product.
• Wrong-network crypto transfers or payments sent to an address that was not shown on your order page.
• Requests made after the warranty period stated on the product page.

4. How to request a refund

1. Email support@shahzaibnagi.dev or use the contact form.
2. Include your order code, the email used at checkout, and a description of the problem.
3. We reply within 24 hours with a decision or a request for more information.
4. Approved refunds are sent to the paying wallet within 24 hours of approval.

5. Chargebacks and disputes

Crypto payments cannot be charged back. If you believe you were charged incorrectly, contact us first — we resolve every legitimate dispute directly and quickly.

6. Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer law in your jurisdiction.